Smart Solutions by Viggo offers insights in the current state of your operational and business performance. We like to share our extensive experience and expertise with other organizations, mainly focussing on process design and software integration & utilization.  Next to improving processes and systems, we inspire and train your employees to make sure your organization can keep on improving.


Process design

Well-defined process design with detailed work instructions helps you to be in control of your operations and provide consistency. Process design can increase both the quality and efficiency of your operations. By integrating standardized processes in your organization, safety is enhanced, customer service increases, and are resources and employees more efficiently allocated. Our process designs help to increase service levels and passenger satisfaction, they are also the foundation of an accurate planning which allows you to be in control of your operations and profitability anytime. 


Software integration and utilization

Utilizing software is an important way to increase the control of your operations and profitability. The result of software implementation depends on input data, software configuration and the use by your employees. Smart Solutions by Viggo helps you to better utilize your data or current software and we are also able to implement an entire new software package.

By careful configuration and implementation of software, we are able to extract the most value out of any software package. We combine commercially obtainable standard software and unique inhouse developed tools. Inhouse development was chosen where the “plain vanilla” software did not meet the functional requirements to facilitate Operational Excellence or was not appropriately priced to facilitate a positive business case.

As an early adopter of real time resource management software, we experienced that applying the right business rules and task combinations are key to effective and efficient operations. Our experience with resource management software allows us to optimize the utilization of your current tools or helps you to implement new resource management software effectively. This results in a controllable process with the right level of resources and people at the right place at the right time.

Curious how we do this? On this page, you can find more information about how our consultants and software can help you to gain full control of your operations and profitability.

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